3okas Privacy Policy

1. Introduction and Scope

3okas is a safe and reliable online gaming platform for Bangladeshi players. We take the privacy of our users very seriously. This Policy explains how 3okas collects, stores, uses, and where necessary shares your personal information with third parties.

This Policy applies to all users — whether they are registered members or are simply browsing our platform. You are encouraged to read this Policy carefully before you start using our services. If you have any questions, you can contact our support team.

2. Information We Collect

3okas collects various types of information in order to provide its services properly. The categories are described in detail below:

2.1 Identity Information

During account registration, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Mobile number
• Email address
• User-set password (stored in encrypted form)

2.2 Financial Information

Information required to process transactions is collected, such as:

• Payment method used (bKash, Nagad, Rocket, Upay or bank transfer)
• Transaction amount and date
• Information required for account verification (name and last four digits; the full account number is not stored)

2.3 Technical Information

Some information is collected automatically to keep the platform secure and functional:

• IP address and device type
• Browser type and operating system
• Login time and session information
• Cookie and local storage data
• Navigation patterns and click data on the platform

2.4 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming:

• Game history and bet amounts
• Win and loss records
• Favourite games and gaming habits
• Bonus usage information

3. Purposes for Using Information

3okas uses collected information only for lawful and specific purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Maintaining transaction history
• Managing the VIP programme

3.2 Security and Fraud Prevention

• Detecting unauthorised access and fraudulent activity
• Monitoring suspicious transactions
• Ensuring account security
• Enforcing the policy against multiple accounts

3.3 Improving the User Experience

• Customising the platform according to your preferences
• Recommending relevant games and offers
• Improving customer service standards
• Data analysis for technical development of the platform

3.4 Communications

• Important account-related notifications
• Transaction confirmation messages
• Responding to customer service enquiries
• Sending security alerts

4. Data Protection Methods

3okas uses the latest technology to protect your information. We secure all data transfers between you and our servers using SSL (Secure Socket Layer) encryption technology. This means no third party is able to intercept or read this information.

Our data protection methods include:

• 256-bit SSL encryption — on all data transmissions
• Passwords stored in encrypted hash format — never kept in directly readable form
• Regular security testing and vulnerability assessments
• Restricted access controls — only authorised staff can access sensitive information
• Firewall and intrusion detection systems
• Regular data backups and disaster recovery plans

5. Information Sharing and Third Parties

3okas does not sell, rent, or transfer your personal information to any third party without authorisation. However, information may be shared in certain circumstances:

5.1 Service Provider Partners

We work with trusted partners for payment processing, technical support, and other services. These partners receive only the information necessary for their specific service and may not use this information for any other purpose.

5.2 Legal Obligations

We may be required to disclose relevant information in response to a court order, legal investigation, or a legitimate request from a regulatory authority. In such situations, we will make every effort to protect your information to the maximum extent permitted by law.

5.3 Business Transfers

In the event of any business restructuring or merger involving 3okas, your information may be transferred to the relevant successor entity. You will be notified in advance and this Privacy Policy will continue to apply.

6. Cookies and Tracking Technologies

3okas uses cookies to operate the platform effectively and to improve your browsing experience. Cookies are small text files stored in your browser.

We use the following types of cookies:

• Essential cookies: Required for login sessions and security — without these, the platform will not function properly.
• Functionality cookies: Help remember your preferences (such as language selection).
• Analytics cookies: Help us understand which parts of the platform are used most, which assists us in improving our services.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some important platform features to stop working.

7. Data Retention Period

3okas retains your personal information for as long as necessary. General guidelines are provided below:

• Active account information: retained for as long as the account remains active.
• Financial transaction records: for the period required under legal obligations.
• Inactive accounts: the deactivation process begins after a set period of time, though some records may need to be kept for legal requirements.
• Technical log data: automatically deleted after a set period of time.

After receiving a request to close an account, we delete any information beyond what is required to be retained under applicable law.

8. Your Rights

Every user registered with 3okas has a number of important rights regarding their personal information:

8.1 Right to Access Information

You may request at any time to know what information we hold about you. We will provide this information within a reasonable period of time.

8.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly from account settings; for other changes, please contact our support team.

8.3 Right to Opt Out of Marketing Communications

If you wish to stop receiving promotional messages, please contact our support team. Please note — essential account-related notifications (transaction confirmations, security alerts) will always be sent.

8.4 Right to Close Your Account

You may request to close your account at any time. In that case, the data retention policy described in section 7 will apply.

9. Protection of Minors

3okas's services are for those aged 21 or above only. We do not knowingly collect any information from minors. Age is verified at the time of registration. If for any reason a minor's information enters our system, we will delete it immediately and close the relevant account.

If you believe someone you know who is a minor is using this platform, please inform us immediately.

10. International Data Transfers

Our servers and service provider partners may be located in various countries. Your information may be transferred internationally for the purposes described in this Policy. However, wherever information is sent, we ensure that the same standard of protection is maintained and that the terms of this Privacy Policy are upheld.

11. Policy Changes

3okas may update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• A notification to your registered email
• A clear notice displayed on the platform
• A change to the update date at the top of this page

If you continue to use the platform after a change, you will be considered to have agreed to the updated Policy. If you do not agree to the new Policy, you may request to close your account.

12. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, please contact our support team. We provide support in both Bengali and English, 24/7.